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Arriving late and not attending appointments.

Please note that if you are late to your appointment there may be a chance that you will not be seen and advised to book another appointment. If you cannot attend or no longer need an appointment, please contact us in advance. We understand mistakes do happen and that appointments can be forgotten about or overlooked, if this is to happen please contact the practice as soon as you are able to, the appointment can then be used for another patient(s).

October 2025 

Park Surgery A total of 273 appointments were not attended.

Thorntree Surgery  A total of 133 appointments were not attended.

Please ensure you cancel your appointment if you no longer require the appointment.

All GP practices are required to inform their patients (including children) of their named accountable GP. This is part of the GMS contract change for 2015 – 2016 that was agreed between the BMA’s General Practitioners Committee and NHS Employers.

The named GP will take lead responsibility for the coordination of all services required under the contract and ensure they are delivered to each of their patients where required.

Every patient at this practice has been assigned to one of the GP Partners, however this assignment in no way effects your choice of the GP that you may wish to see, or that may be available on the day you require treatment.

It is important to be clear that you do not need to wait and see or speak to your named GP.

Practices are asked to inform patients of their named GP at the first available interaction, so the GP or Nurse may advise you at your next appointment.