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A big birthday thank-you
Everyone is being urged to take part in the biggest ‘thank-you’ the country has ever seen on the birthday of the NHS this coming weekend.
All this week our social media channels will be celebrating the work of primary care services, while looking ahead to how we can strengthen these services through vital recruitment, ensure staff feel supported with their health and wellbeing and that we all work to reduce the inequities between BAME and white NHS staff and patients.
Then on Saturday evening everybody will be asked to put a light in their windows in remembrance of those we have lost during the pandemic. And, on Sunday at 5pm, the whole country will stand still for an epic round of applause for our doctors, nurses, key workers, volunteers and all those who have kept our country running during the past few months.
Missed Telephone Appointments
When booked for a Telephone call please ensure the line is kept free and you answer a Withheld number. We are experiencing a high volume of Failed encounters. These are akin to Did Not Attend and marked on the record as such. We do not have the capacity to keep calling. If you failed to answer after two attempts we will ask you to re-book. Please help us to help you by answering your phone when you have requested a Tel call.
Time changes (phone lines)
As of 1st August 2020 phone lines will be closed Tuesday 1-2 instead of Wednesday 12-2. This is to enable us to offer increased services to patients.
We would like to express our sincere thanks for the incredible support and help we've received from our patients who've all helped to keep everyone safe during the Pandemic.
As the lockdown is eased by the Government we are monitoring the situation; reviewing the science, the medical evidence and the developments not only in the UK but across the world. We are following the best of the guidance and using our expertise and knowledge to ensure that the care we give and our patients receive is the best there is.
We are mindful that people have been "in lockdown" for a long time now and are itching to get out and about. We urge caution, especially for those shielding. A few simple precautions will help avoid a second wave of infection which no-one wants to see. As the guidance changes we will keep up to date and monitor and let patients know when we change our operations.
We envisage a phased easing of the lockdown within the surgery. It will remain locked to the general public and entry is by pre-booked appointment. Please remember that a face covering is needed. We are monitoring footfall, putting in measures to remind everyone about social distancing and of course hand hygiene and general hygiene has always been a priority in a healthcare setting but it is now more visible and more frequent. We are looking at ways to make the surgery "Covid-Ready" and we are implementing changes as needed.
We thought we'd share some photos taken over the past few months and please be re-assured our patients health, care and safety is always paramount and drives everything we do. Our children are helping with our signage too and they're doing a fantastic job.
We are a "Covid" Alert Practice and continue to monitor and review our "Covid" policies and procedures to ensure we deliver the highest standard of care.
Entry : By Appointment and only with a face covering/mask
If you have a pre-booked appointment then as from Monday 15th June please remember that without a face covering Security staff will be required to turn you away.
There is still no open access to the surgery as we still need to manage the number of patients in at any one time so attendance is by appointment only with a face covering.
Your help and support in keeping patients and staff safe at this time is very much recognised and appreciated.
Stay Alert - Control the Virus - Save Lives
There are a multitude of videos and instructions online for face covering/ masks, here's one you might like to use:
Social Distancing/ Footfall reduction is key to reducing risk. We have put in place a One patient = one appointment system. If there is a need to be accompanied then only by ONE person please, for example, a baby with ONE parent only and please NO prams/car seats. Please leave outside the building or in the car. Adults / Elderly – one family member /carer. These measures are in place to reduce the risk of Coronavirus to all patients and staff.
The door is locked.
Please only come to the building if you have a pre-booked appointment. Do not come on speck. Our security staff are policing the downstairs and managing who is allowed in. Please follow their direction. When you have passed this check then come upstairs without holding the handrail. Leave the lifts for the infirm and only use if necessary and only two in the lift at the same time please.
We’ve re-organised the reception area to further protect our patients and staff with areas cordoned off, increased signage, seating is "socially distanced". Our staff are there to help and direct you in order to keep you safe. There is a special area for babies only. Staff clean the area after a patient leaves ready for the next patient.
*On arrival knock on the glass.
*Our staff will check your details before they do anything else.
*If you don’t have an appointment we’re sorry but you will need to phone us to discuss. Staff will not be able to open the door to you at this time for very obvious reasons.
*If you have an appointment you’ll be asked to stand back 2 metres away.
*Staff will signal they are opening the door.
*Please remain 2 metres away until our staff have returned to their area.
*Come in, go to the toilets and WASH YOUR HANDS thoroughly for at least 20 seconds.
*Take a seat in the area indicated by staff. Always stay 2 metres from staff and any other patient. We aim not to have too many patients in at the same time. Parent and baby should use the dedicated area.
*Once you’ve been attended to please wash your hands again and leave the building. Remember avoid touching surfaces like doors and handrails and only two in the lift at any one time.
*Staff will direct you so that there is a 2 metre distance at all times.
We are only making essential face to face appointments after discussion with a member of our clinical team. I’m sure you all understand why. Your health and well-being and our staffs wellbeing is our priority. Help us to help you. We thank you all for your help and doing all you can to reduce the risk to yourselves and our staff.
If we all abide by the rules STAY ALERT * SOCIAL DISTANCING * WASH HANDS we would hope to be back to normal as soon as possible.
Your cooperation is appreciated
If you are displaying symptoms suggestive of Coronavirus : temperature 37.8 or above or a new cough then do not go to a GP surgery, pharmacy or any hospital but get advice here:
To help answer questions about Coronavirus and how we are dealing with it then please visit: parkfaq.co.uk
Up to date Government Advice and answers to questions we are frequently asked.
We've included links to advice on specific medical conditions, information for the "Extremely Vulnerable" and other useful information related to the Coronavirus (COVID-19).
We have been made aware that there is a scam doing the rounds when you are contacted re: a smear either over the phone or via a text message. We do not ask you to give details; if in doubt arrange a call back direct to the surgery. Do NOT give personal details over the phone
Mental Health can be affected by the current Pandemic. Do feel free to contact us if you are concerned or have any questions. Help is available. This link takes you to a wealth of resources dedicated to help during the Pandemic. Do Stay Alert.. Stay Well
Lily's Rainbow (Dave's granddaughter, Security Team) cheering up the place
Please note this is to be used for issues that can wait 24 hours for a reply; anything URGENT contact us by telephone
Engineering Department Middlesbrough College
Yarm Independent School
Dr Rashpal Singh Cosmetics
The Blacksmiths Arms Swainby
Teesside Scrub Hub
James Cook Scrub Sewing Group
for their kind donations of visors, goggles, scrubs, face coverings and scrub bags to protect our staff
WE ARE SOCIALLY DISTANCING ARE YOU?
Why we MUST keep our distance
Symptoms of Coronavirus
The flu campaign will start in September. If you are in one of the following “at risk groups” you will be eligible for a flu vaccine. Risk groups include:
- Patients aged 65 years and over
- Asthma patients on regular steroid inhalers or frequent short courses of oral steroids.
- Chronic Degenerative Neurological Disease or MS (Multiple Sclerosis)
- Childhood seasonal flu campaign
As from 2nd September 2019 Community pharmacies have been unable to order repeat medication for patients.
Since the start of the Pandemic we have introduced further changes to prescriptions. All prescriptions are now sent using the "eps" system (Electronic Prescribing System). Medication is sent to your nominated pharmacy. We are also moving patients to electronic Repeat Dispensing "RD" where appropriate. This helps pharmacies to manage their workload and footfall.
Repeat prescriptions can be ordered online or over the phone. We encourage patients to register for online services. Please ring the surgery if you haven't organised this. Our Prescribing Team will help. There is a red letter box outside for those unable/unwilling to use online services. Over time we would expect this method to decline as people update their online skills. The only prescriptions that can't be sent via "eps" are Private Prescriptions. These are still issued but you MUST send in a Stamped Address Envelope with your request.
We will not be returning to pre-pandemic methods in the future.
Ordering Prescriptions Leaflet (note since Covid-19 some services in this leaflet are suspended/ not available)
Park & Thorntree Surgeries are working to become Dementia Friendly
Did you know many people in their 70s are entitled to Free Shingles Vaccination on the NHS - more details can be found at www.shinglesaware.co.uk/tc
Extended access to a GP (Temporarily Suspended during Pandemic)
If you need to see or speak to a GP on a bank holiday, over the weekend or between the hours of 6pm and 8am Monday to Friday, then please ring NHS 111 who will help you to access our STAR - Local extended GP hours service. There are 4 hubs you can attend across Teesside. To learn more about our STAR service please access the following link.
You can now book an out of hours appointment directly by following the link below.
Want to stop smoking click on link below.